Reservations are always recommended, especially for weekends, but not required. To be sure the equipment you need will be available, we recommend making reservations for weekends trips at least one week in advance. Earlier notice may be required if you are reserving for a holiday weekend or a large group. Weekday reservations are usually not needed, but if you have a group you should make a reservation a couple days in advance. It is recommended that reservation deposits be made with a credit card. When reserving with a credit card, nothing is charged at the time of reservation, charges only occur for canceling within three days (72 hours) of your scheduled trip. Deposits can be made by check, but the reservation will not be confirmed until we receive the deposit check.
Cancellation and Rain Policy
Cancellation 72 hours prior to the trip date - No charge to the credit card
Cancellation within 72 hours - 50% of the rental fee will be charged to the credit card.
No-show or same-day cancellation - 100% of the rental fee will be charged to your card.
We operate rain or shine - there are no refunds due to weather. Three options are available if it is raining here on the day of your trip.
- Since we operate rain or shine, you can come out and take your trip.
- You may reschedule your trip for any date this season without charge to your credit card.
- You may cancel. Canceling your trip results in the full deposit being charged to your card, but we will hold the charged amount as a rain check which can be applied to your next trip this season.
How to make a reservation
Determine how many people will be in your party.
Decide how much time you would like to spend on the river.
Pick out a trip from the list on the Trips and Rates page.
Make an online reservation from our website or call us at 800-270-8808 to speak to someone about your reservation. Online reservations should be made one week in advance to allow for the confirmation process to take place. Online reservations made within the one week period risk not having a confirmed reservation.
To save time, print out and completely fill in the Waiver/Release form prior to your arrival. (One per person, regardless of age!)